Malbar Vision Center - Maple

I had a GREAT experience with them! I'm on limited income and Medicare and they even showed me a case with frames that would fit in that budget where I walked out paying $0, which is amazing for me not able to work having ALS. They also helped fixed my lazy eye non surgically 😆 BUT, I have had some issues. I've called 3x including today, trying to find out what happened with an appointment I didn't set up. (I can only go every 2 years, and I went maybe a year ago, not even.) And I recieved a letter stating I could be dropped as a patient for missing it. Which is fair if I did set it!! But I hadn't and I just CANNOT get ahold of anyone, and when I tried to call the line again (I'm an idiot and my voicemail ended too early) the initial intro starts up and then the line goes 100% silent. So I'm not sure how to get ahold of them? If its just my phone and this part of my review is for naught? But thought maybe I could seek answers here and edit my review if things get resolved. They definitely are fantastic though!!

(Translated by Google) The service was very pleasant 👌 The doctor was very kind and the team is very friendly. Thank you, I will return for my contact lenses. (Original) La atención fue muy agradable 👌 el trato del médico muy lindo y del equipo son muy queridos gracias volveré por mis lentes de contacto

This Malbar location is always honest and efficient. I love Dr. Felt and all of the staff are super sweet and helpful. The front desk ladies are welcoming and wish you a good day when you leave. The opticians will work with you on picking out frames and give great suggestions. The only thing is the office needs to be updated other than that this is the best Malbar in the city

I’ve visited several eye clinics around town over the past decade, and Malbar Vision truly stands out. The entire staff makes me feel like I’m the only patient in the room, even when the clinic is busy. Their dedication to making sure my glasses—and my vision—are the best they can be is unmatched. I highly recommend them!

Dr. Felt is a phenomenal Dr. He did a thorough exam and caught a potential future problem with one eye that others had not caught. I very much recommend him.